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Contact Us Online
Get in touch via our online platform
What is Anima?
Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. While you are still able to call the surgery, the online triage form through Anima will ask you the same questions, streamlining the process. This is another option for our patients to use to contact us about a medical problem, admin request or ask a simple question.
New online consultation platform
Stage one
The surgery is pleased to announce that from 5th January 2026 we are moving to a new system called Anima which is replacing eConsult as our online digital consultation tool. Some of you will be familiar with using eConsult to contact us. Anima works in the same way but we believe it offers enhanced features. There will be more information and video links about Anima available from the end of December.
Stage two
From 10th February 2026 we will be transitioning to use Anima for all online medical and administration requests. This system is called total digital triage. Anima is an NHS approved digital communication platform that allows you to communicate with and seek care from your GP practice.
All patient requests will be triaged by one of our experienced GPs who will decide what the best course of action is.
The key benefits of Anima are:
- Easy to access and submit requests online, no login or app needed, simply use this link
- Convenience, available Monday to Friday so that requests can be submitted at a time to suit you.
- No more waiting on hold for your calls to be answered, your online request will go straight to the team.
- You will receive updates by text or email.
If you find using online services difficult you will still be able to call the surgery where one of Reception team will be able to help you.
Why have we decided to make the change at Marden?
With primary care services being busier and more complex than ever, we need a system that ensures we can deal with requests in a safe, structured and timely way.
- Anima allows our team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way.
- Appointments are offered according to clinical urgency and need. By using this triage system, it means that patients will be managed safely and more equitably
- This approach has been recommended by NHS England to improve accessibility to Primary Care services and is aligned with the government's '10 Year Health Plan for England: Fit for the Future', with a focus on driving digital transformation.
- Many GP practices across UK have tried and tested this service and many more are moving to the ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction
All patient are welcome to come and learn more and ask questions at one of our patient engagement sessions booked for 13th January and 3rd February in the Vestry Hall, 2.30pm to 3.30pm.