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Contact Us Online
Need to see a GP or have a medical query?
Submit your request through Anima - our online triage and appointment system.
Use Anima to submit your request
Monday to Friday: 7:30am to 6:30pm
Can't get online? Call us on 01622 831257 and our reception team will submit the form on your behalf as long as you have made reasonable attempts to submit one yourself.
Before you submit, please
- Have your mobile phone with you, switched on please
- Check your phone regularly – we may text you with next steps
- Please include your availability for a consultation and your best contact number
What happens after I submit?
A triage clinician reviews every request and decides the right clinician, appointment type (phone or face-to-face), and timeframe for your care. All medical requests are responded to on the same day with a target response time of less than 4 hours.
What is Anima?
Anima is our online triage system, used instead of phoning to book a GP appointment. It asks important questions that a clinician would use to provide you the best-suited appointment. Once submitted, your request goes immediately to our triage inbox for review. For non-clinical queries, our administrative team will review requests and respond appropriately.