How to order a repeat prescription
Please allow five (5) working days before collection at the surgery and five (5) working days if collecting the prescription from either the Marden or Staplehurst pharmacy.
You can order your repeat medication through the following methods:
- via the NHS App
- using Patient Access
- by filling in our online form
- a request slip and this may be dropped in or posted
Please collect between 9am and 1pm or 2pm and 6pm, Monday to Friday. You will need to wear a face mask or covering before entering the building and wash your hands.
Please be aware that we are unable to process electronic prescriptions, (eg - Pharmacy2U or other online companies for delivery to your door). Please use your normal method of requesting ie submitting the form via the chemist or our letter box to the right of the front door.
Repeat prescriptions are normally issued for one month at a time. This is recommended by our Clinical Commissioning Group. Under some circumstances (eg prolonged abscence from home) up to 3 months may be issued at a time.
To order online you will need a User ID number and password. Please ask at reception if you don't already have one. Our Practice ID Number is 4654
We do not take requests over the phone because of the obvious risk of error.
If your repeat slip is lost, please send your request in writing.
Patients living more than a mile or 1.6 km from the nearest chemist may collect their drugs from us during normal opening hours.
Please note that patients not registered with us can now phone 111 for a repeat prescription.
Patients on repeat medication will be asked to see, or speak, to a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
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