Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.
This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.
Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.
Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all. More Information...
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We have modified the system previously called Advanced Access as a result of feedback and a detailed audit.
We now aim to offer pre-bookable appointments as much as six weeks ahead for routine reviews and non-urgent issues, with the doctor of your choice. We also reserve some appointments so that you can be seen within a week.
f you need to see a doctor urgently it is preferable if you phone in the morning. We will give you an appointment but may not be able to fit you in with your usual doctor.
Please explain your need to our reception staff and they will do their best to book you a suitable appointment.
Use the Patient Access Support Centre before you call us.
Many problems don't need a face to face consultation. If you feel your problem can be dealt with over the phone please call the surgery 01622 831257 or book online and arrange a telephone consultation. Please leave your number with the receptionist as waiting on the incoming lines will block other incoming calls. Please try to use a land line where possible. The doctor will endeavour to phone you back after 2pm and before 7pm. We are, unfortunatley, unable to specify a time due to the number of house calls and emergencies we received on the day. We will try twice, but if we are unable to make contact we will leave a message asking you to contact us again since repeated calls with no reply takes time that we don't have!