How to Make and Cancel an Appointment

Care Navigation (Signposting)

Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.

This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.

Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.

Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.   More Information...

 

 

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

USE PATIENT ACCESS

 

Appointments

For all appointments please telephone 01622 831257 unless you would prefer to use our online system Patient Access. To make an online appointment you will need to have collected a PIN from reception, or use the NHS App with its own ID checker.

We normally aim to offer pre-bookable appointments as much as six weeks ahead for routine reviews and non-urgent issues, with the doctor of your choice. We also reserve some appointments so that you can be seen within a week.

However, during the pandemic we are to screen all GP contacts with an initial telephone appointment.  We also need to ensure nurses, phlebotomist and HCA contacts are essential.  

Sending Photos/Images to your GP

With the increased use of online and remote consultations, there may be some occasions where we ask you to send us an image of your area of concern.  To protect both our patients and our team, we adhere to strict guidelines about the request, receipt, storage and deletion of any images we ask you to send us.

By law, we cannot receive any images of sensitive areas of any patients under the age of 18. For patients over the age of 18, the law is different and images can be sent, but only with the full consent of the patient.  However, we would usually agree a different method of consultation if this was your area of concern.

You are not permitted to send any images to us without the express request of the clinician and this request will be documented in the medical record, including the type and location of the authorised image.  Any images sent without express permission or that exceed the permission given will be deleted and may be subject to further action.

Midwife appointments can be booked directy, by visiting http://www.mtw.nhs.uk/maternity

Please also be aware that we increasingly use telephone appointments and text communication so that an up to date mobile number is very useful to us. We welcome any constructive feedback as we are always reviewing our systems internally and at times discussing with the Patient Reference Group.

Please explain your need to our reception staff and they will do their best to book you a suitable appointment.

 

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

 

Telephone & Text Consultations

Many problems don't need a face to face consultation. If you feel your problem can be dealt with over the phone please call the surgery 01622 831257 or book online and arrange a telephone consultation. Please leave your number with the receptionist as waiting on the incoming lines will block other incoming calls. Please try to use a land line where possible.  The doctor will endeavour to phone you back after 2pm and before 7pm.  We are, unfortunatley, unable to specify a time due to the number of house calls and emergencies we received on the day.  We will try twice, but if we are unable to make contact we will leave a message asking you to contact us again since repeated calls with no reply takes time that we don't have!

We are increasingly using an approved texting service called AccuRx to communicate.  Messages to and from the patients are saved in the patient record.  We must, therefore, be confident that the number is correct and that patients will accept the risk that your mobile is accessible by someone else.