From January 2020 we have adjusted the appointment system, this both to improve the way we deal with urgent problems and to satisfy the NHS requirement to increase the number of appointments available to book online.
Each morning a duty doctor, along with the paramedic when available, WILL ONLY be dealing with problems arising that day or the day before. These emergency appointments can only cover one medical problem, but if delays occur then a wait is inevitable. The other GPs will focus on routine care, follow up and procedures etc and so will have a small number of urgent appointments.
There will be some afternoon emergency appointments, but morning attendance is preferred. Likewise potential home visits should be requested before 11 am so that the Duty team can triage the demand
Appointments for non-urgent issues and ongoing care are ever increasing, but may be offered some weeks ahead. We have enabled more online booking but these appointments can still be used by people who phone or come to reception. Please note that a medication review can almost always wait a week or two. If a GP actually really wants to see you within 2 to 4 weeks they will probably arrange that booking directly with you.
Please also be aware that we increasingly use telephone appointments and text communication so an up to date mobile number is very useful to us. We welcome any constructive feedback as we are always reviewing our systems internally and at times discussing with the Patient Reference Group.
Published: Dec 19, 2019