Ordering a repeat prescription
Order your repeat prescription online at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Please collect between 9am and 1pm or 2pm and 6pm, Monday to Friday. You will need to wear a face mask or covering before entering the building and wash your hands.
Please use the following website to download the NHS APP. Use of a smart phone or tablet is required. You will need to have a current UK passport or UK Drivers Licence to activate the app. If you do not have these documents please contact the surgery who can provide details of other ways to access online appointments and prescriptions.
We have a fully computerised system for prescriptions. Patients should have a request slip and this may be dropped in or posted .
Please be aware that we are unable to process electronic prescriptions, (eg - Pharmacy2U or other online companies for delivery to your door) Please use your normal method of requesting ie submitting the form via the chemist or our letter box to the right of the front door.
Repeat prescriptions are normally issued for one month at a time. This is recommended by our Clinical Commissioning Group. Under some circumstances (eg prolonged abscence from home) up to 3 months may be issued at a time.
To order online you will need a User ID number and password. Please ask at reception if you don't already have one. Our Practice ID Number is 4654
We do not take requests over the phone because of the obvious risk of error.
If your repeat slip is lost, please send your request in writing.
Please allow three (3) working days, or 72 hours, before collection at the surgery and three (3) working days if collecting the prescription from either the Marden or Staplehurst pharmacy.
Patients living more than a mile or 1.6 km from the nearest chemist may collect their drugs from us during normal opening hours.
Please note that patients not registered with us can now phone 111 for a repeat prescription.
Problems ordering your prescription online?
Use the Patient Access Support Centre before you call us.
Patients on repeat medication will be asked to see, or speak, to a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.