Welcome to Marden Medical Centre
TELEPHONE PROBLEMS - Monday 9th April. We are experiencing technical difficulties with our telephone system this morning. Please use the emergency option on the answer message to reach us this morning for appointments. We apologise for the inconvenience and are working hard to fix this problem.
Our website should enable you to find out about all our services including surgery times . If you have any suggestions for amendments please let us know.
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Our dedicated team endeavour to provide a high standard of medical care with a strong belief in looking after the whole person and the family as well as in prevention of ill health.
We pursue standards set by the Care Quality Commission, West Kent CCG, Department of Health and Royal College of General Practitioners. Patients should expect courteous and prompt response to need. Patients may choose to see any doctor they wish but we ask you to stay with one doctor for a single problem, or for management of long term conditions.
We offer clinics covering a wide range of healthcare issues. You can order a repeat prescription and book or cancel an appointment online once you have registered for these services. Comments or suggestions can be emailed but we do not respond to clinical questions via email due to confidentiality issues.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. All patients have a named GP responsible for their care. Please ask if you are unsure who this is or wish to change. Patients can expect confidentiality, respect for their autonomy and be involved in their choice of treatment. This is a partnership with you and patients have responsibilities to use our services in accordance with guidance on this website. We ask you to let us know if you are unable to attend an appointment so this can be offered to someone else. We will not tolerate violent or abusive behaviour to any member of our team. We do not expect dishonesty. We reserve the right to remove any patient from our list if the relationship has broken down. With the unpredictability of health needs there may be exceptional occasions when we fail to meet our own high standards. We aim to be accommodating to patients who are unhappy with our services. Our active patient reference group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Our building is freely accessible to the disabled and we have policies in place to assist those with visual, hearing or learning impairment. Our carpark has two spaces for disabled drivers and additional parking is available on the road outside although restrictions apply, currently between 1.30 and 2pm
(Site updated 11/04/2018)