|Monday||8.30am - 1.00pm||1pm - 2pm||2pm - 6.30pm|
|Tuesday||8.30am - 1.00pm||1pm - 2pm||2pm - 6.30pm|
|Wednesday||8.30am - 1.00pm||1pm - 2pm||2pm - 6.30pm|
|Thursday||8.30am - 1.00pm||1pm - 2pm||2pm - 6.30pm|
|Friday||8.30am - 1.00pm||1pm - 2pm||2pm - 6.30pm|
Between 08:00 - 08:30 and 13:00 – 14:00 the surgery is accessible via the front door intercom or by telephone where the answerphone message will provide instructions for urgent care
From January 2020 we have adjusted the appointment system, this both to improve the way we deal with urgent problems and to satisfy the NHS requirement to increase the number of appointments available to book online.
Each morning a duty doctor, along with the paramedic when available, WILL ONLY be dealing with problems arising that day or the day before. These emergency appointments can only cover one medical problem, but if delays occur then a wait is inevitable. The other GPs will focus on routine care, follow up and procedures etc and so will have a small number of urgent appointments.
There will be some afternoon emergency appointments, but morning attendance is preferred. Likewise potential home visits should be requested before 11 am so that the Duty team can triage the demand
Appointments for non-urgent issues and ongoing care are ever increasing, but may be offered some weeks ahead. We have enabled more online booking but these appointments can still be used by people who phone or come to reception. Please note that a medication review can almost always wait a week or two. If a GP actually really wants to see you within 2 to 4 weeks they will probably arrange that booking directly with you.
Please also be aware that we increasingly use telephone appointments and text communication so an up to date mobile number is very useful to us. We welcome any constructive feedback as we are always reviewing our systems internally and at times discussing with the Patient Reference Group.
Neil Potter 18th December 2019
Improved Access Appointments
On the 1st October 2018 Improved Access was launched nationwide. You can now see a GP or other healthcare professional during:
- weekday evenings between 6.30pm and 8.00pm (some practices offer early morning appointments)
- Saturdays and Sundays/Bank Holidays
These appointments offered could be:
- At your registered practice
- At another local GP practices
- At another local NHS service - such as a General Practice Hub
What type of appointments will be available?
Evening appointments between 6.30pm – 8pm Monday to Friday will be offered by a practice in your local area. These appointments will be offered by a range of clinical professionals. Some practices in your local area may offer early morning appointments.
On Saturdays, a clinical professional will be available between 8.00 am to 12.00 pm at a practice in your local area (times may vary).
On Sundays and Bank Holidays a GP will be available between 9.00 am to 12.30 pm at a hub in Tonbridge or Maidstone.
Who can book these appointments?
Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.
How can I book an appointment?
In order to book these appointments, you contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6.30 pm to 8.00 pm Monday to Friday.
We also have immediate direct access to assessment by a physiotherapist for any muscular skeletal problems at various sites throughout the area. Again, appointments are bookable through receiption.
We are committed to staff training and close from 13:00 approximately once every 6 weeks (dates are shown in our events page).
The surgery does close for all Bank Holidays.