Closures for Staff Training
Please click here for a date of surgery closures during 2020 for staff training.
From January 2020 we have adjusted the appointment system, this both to improve the way we deal with urgent problems and to satisfy the NHS requirement to increase the number of appointments available to book online.
Each morning a duty doctor, along with the paramedic when available, WILL ONLY be dealing with problems arising that day or the day before. These emergency appointments can only cover one medical problem, but if delays occur then a wait is inevitable. The other GPs will focus on routine care, follow up and procedures etc and so will have a small number of urgent appointments.
There will be some afternoon emergency appointments, but morning attendance is preferred. Likewise potential home visits should be requested before 11 am so that the Duty team can triage the demand
Appointments for non-urgent issues and ongoing care are ever increasing, but may be offered some weeks ahead. We have enabled more online booking but these appointments can still be used by people who phone or come to reception. Please note that a medication review can almost always wait a week or two. If a GP actually really wants to see you within 2 to 4 weeks they will probably arrange that booking directly with you.
Please also be aware that we increasingly use telephone appointments and text communication so an up to date mobile number is very useful to us. We welcome any constructive feedback as we are always reviewing our systems internally and at times discussing with the Patient Reference Group.
Neil Potter 18th December 2019
We are pleased to announce that following the inspection on March 14th and all the data checking, the Care Quality Commission have rated the practice as “Outstanding”. We had special mention for being exceptionally “Caring” and “Well-Led”. The 3 page report and the 35 page evidence table can be seen on their website by following link in the top right corner of each webpage. Many thanks to all team members past and present as well as the PRG, the Friends of Marden Medical Centre and the patients who have supported us.
We are sad to see the departure of Marianne Hamlyn on May 17th. She has worked so tirelessly and enthusiastically for the practice but is moving to East Kent for family reasons. We wish her luck in her new job in Dover. Happily we have recruited Alison Tinsley who has worked for many years in a Maidstone practice. She will offer a full range of nursing skills as well as doing Asthma checks and Diabetes reviews.
Dr Jonathan Wentzel
We are pleased to announce that Dr Jonathan Wentzel has joined the team on the 1st May. He has worked for 21 years in a busy practice in Maidstone as well as being a GP Trainer and Appraiser. He will have surgeries on Monday Tuesday and Thursday.
He has an interest in Diabetes and Soft Tissues Injections